May 28, 2024

How to fix a touchpad scrolling issue on a Dell XPS 13 9380

8 min read
If you're experiencing touchpad scrolling issues on your Dell XPS 13 9380, don't worry - this guide has got you covered.
A dell xps 13 9380 laptop with a highlighted touchpad

A dell xps 13 9380 laptop with a highlighted touchpad

The touchpad is a crucial component of any laptop, including the Dell XPS 13 9380. A common issue that users face is a touchpad scrolling problem. This problem hampers their ability to navigate the laptop effectively and can be quite frustrating. Fortunately, there are several ways to troubleshoot and fix the issue, which we will discuss in detail below.

Understanding the touchpad scrolling issue on a Dell XPS 13 9380

The touchpad issues on the Dell XPS 13 9380 can manifest in several ways. The most common is a scrolling problem. In some cases, the touchpad doesn’t respond to scrolling gestures at all, while in others, the scrolling can be jumpy, erratic, or overly sensitive. The root causes of these issues can range from outdated touchpad drivers to hardware problems.

One possible solution to the touchpad scrolling issue on a Dell XPS 13 9380 is to update the touchpad drivers. This can be done by going to the Dell website and downloading the latest drivers for the touchpad. Another solution is to adjust the touchpad settings in the Windows Control Panel. This can help to reduce the sensitivity of the touchpad and make scrolling smoother.

If updating the drivers and adjusting the settings doesn’t solve the touchpad scrolling issue, it may be necessary to replace the touchpad hardware. This can be done by contacting Dell support and arranging for a repair or replacement. It’s important to note that if the laptop is still under warranty, the repair or replacement may be covered by Dell.

Troubleshooting the touchpad scrolling problem on a Dell XPS 13 9380

The first step to fixing a touchpad scrolling problem on the Dell XPS 13 9380 is to try out some basic troubleshooting steps. One of the easiest is to reboot the laptop. If the problem persists, ensure that the touchpad is enabled. You can do this by pressing the Fn + F3 keys or checking the touchpad settings within the control panel.

If the touchpad scrolling problem still persists, you can try updating the touchpad driver. Go to the Dell website and search for the latest touchpad driver for your specific model. Download and install the driver, then restart your laptop. If this doesn’t solve the issue, you may need to contact Dell support for further assistance.

Resetting the touchpad settings on a Dell XPS 13 9380 to fix scrolling issues

If basic troubleshooting doesn’t seem to work, resetting the touchpad settings can be an effective solution. This can be done by going to the Settings app, selecting Devices, choosing Touchpad, and clicking the Reset button.

It’s important to note that resetting the touchpad settings will erase any customizations you may have made, such as changing the scrolling direction or enabling multi-finger gestures. Therefore, it’s recommended to take note of your preferred settings before resetting the touchpad. Additionally, if the scrolling issue persists even after resetting the touchpad settings, it may be a hardware problem and you should consider contacting Dell support for further assistance.

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Updating touchpad drivers on a Dell XPS 13 9380 to fix scrolling problems

Outdated or corrupted drivers can cause touchpad scrolling problems on a Dell XPS 13 9380. Uninstalling and reinstalling the touchpad drivers can be a good way to resolve such issues. To do this, go to the Device Manager, locate the touchpad drivers, right-click, and select Uninstall. Then visit the Dell website to download and reinstall the latest version of these drivers.

It is important to note that before uninstalling the touchpad drivers, you should create a backup of your important files and data. This is because uninstalling the drivers may cause some settings to reset, which could result in the loss of important data.

In addition, if reinstalling the touchpad drivers does not resolve the scrolling problems, you may need to consider other solutions such as updating the BIOS or performing a system restore. It is always recommended to seek professional help if you are unsure about any of these steps or if the issue persists.

Disabling and enabling touchpad gestures on a Dell XPS 13 9380 to resolve scrolling issues

Disabling and re-enabling touchpad gestures can solve scrolling issues on a Dell XPS 13 9380 in cases where the problem is related to gestures. Go to the Settings app, select Devices, choose Touchpad, and then turn off all the touchpad gestures. Restart the laptop, and then re-enable the touchpad gestures.

It is important to note that if disabling and re-enabling touchpad gestures does not solve the scrolling issue, there may be a hardware problem with the touchpad itself. In this case, it is recommended to contact Dell support for further assistance.

Another solution to scrolling issues on a Dell XPS 13 9380 is to update the touchpad driver. This can be done by going to the Device Manager, selecting the touchpad device, and then choosing to update the driver. It is also recommended to check for any available updates for the laptop’s operating system.

Checking for Windows updates to fix touchpad scrolling issues on a Dell XPS 13 9380

Windows updates can offer various bug fixes, including touchpad scrolling problems. Make sure you have the latest updates installed on your Dell XPS 13 9380. Go to the Settings app, select Update & Security, and click the Check for updates button.

In addition to checking for Windows updates, there are other steps you can take to fix touchpad scrolling issues on your Dell XPS 13 9380. One option is to update the touchpad driver. You can do this by going to the Device Manager, finding the touchpad driver, right-clicking on it, and selecting Update driver.

If updating the touchpad driver and checking for Windows updates do not solve the scrolling issue, you may need to perform a system restore. This will revert your computer back to a previous state where the touchpad was working properly. To do this, go to the Control Panel, select System and Security, and click on System. From there, select System Protection, and then click on System Restore.

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Cleaning the touchpad surface and buttons to improve scrolling performance on a Dell XPS 13 9380

A dirty touchpad surface or buttons can alter scrolling performance on a Dell XPS 13 9380. Use a soft, lint-free cloth to gently clean the touchpad surface and buttons regularly. Avoid using water or alcohol-based cleaning solutions as they may damage the touchpad or laptop.

In addition to cleaning the touchpad surface and buttons, it is also important to keep the surrounding area clean. Dust and debris can accumulate around the touchpad and affect its performance. Use a can of compressed air to blow away any dirt or debris that may have accumulated around the touchpad.

If cleaning the touchpad and surrounding area does not improve scrolling performance, it may be necessary to update the touchpad driver. Visit the Dell website and download the latest touchpad driver for your Dell XPS 13 9380. Follow the instructions provided to install the driver and improve touchpad performance.

Adjusting touchpad sensitivity settings on a Dell XPS 13 9380 to improve scrolling accuracy

Adjusting the touchpad sensitivity settings can help improve scrolling accuracy on a Dell XPS 13 9380. Go to the Settings app, select Devices, choose Touchpad, and then adjust the sensitivity settings to the required level.

It is important to note that adjusting the touchpad sensitivity settings may also affect other touchpad functions, such as tapping and clicking. It is recommended to test the touchpad after adjusting the sensitivity settings to ensure that all functions are working properly. Additionally, if the touchpad sensitivity settings do not improve scrolling accuracy, it may be necessary to update the touchpad driver or contact Dell support for further assistance.

Calibrating the touchpad on a Dell XPS 13 9380 to fix scrolling problems

If the touchpad still has scrolling issues on your Dell XPS 13 9380, calibrating it can solve the problem. Windows has a built-in touchpad calibration tool. Go to the Settings app, select Devices, choose Touchpad, and then click the Calibrate button to launch it.

Once the calibration tool is launched, follow the on-screen instructions to complete the process. This will involve tapping and dragging your finger across the touchpad in specific patterns. The tool will then analyze your touchpad’s performance and make adjustments to improve its accuracy and responsiveness.

If the touchpad calibration tool does not solve the scrolling issue, you may need to update your touchpad driver. To do this, go to the Device Manager, find the touchpad driver, right-click on it, and select Update Driver. You can also try uninstalling the driver and then restarting your computer to automatically reinstall the latest version.

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Using third-party software to troubleshoot and fix touchpad scrolling problems on a Dell XPS 13 9380

In some cases, third-party software may be necessary to resolve a touchpad scrolling problem on a Dell XPS 13 9380. Among the most popular tools are Touchpad Blocker and TouchpadPal.

Touchpad Blocker is a free software that allows you to disable the touchpad while typing, which can help prevent accidental scrolling. It also has the option to disable the touchpad completely, which can be useful if you prefer to use an external mouse.

TouchpadPal, on the other hand, is a more advanced tool that offers a range of customization options for touchpad behavior. It allows you to adjust the sensitivity of the touchpad, change the scrolling direction, and even create custom gestures for specific actions.

Seeking professional help to diagnose and repair hardware-related touchpad issues on a Dell XPS 13 9380

If none of the above steps solve the touchpad scrolling issue on your Dell XPS 13 9380, it’s possible that there is a hardware problem. In such cases, seeking assistance from a professional may be the wisest option to fix the issue.

It’s important to note that attempting to fix hardware-related touchpad issues on your own can be risky and may cause further damage to your device. A professional technician will have the necessary tools and expertise to diagnose and repair the issue without causing any additional harm to your device. Additionally, seeking professional help can save you time and frustration in the long run, as they can quickly identify and fix the problem.

Preventing future touchpad scrolling issues on a Dell XPS 13 9380 through routine maintenance and updates

To prevent touchpad scrolling problems from occurring in the future on your Dell XPS 13 9380, it’s crucial to take proper care of your laptop. Regularly update your operating system and device drivers, clean your touchpad surface, and keep your laptop free from dust and debris.

With the above troubleshooting steps in mind, fixing a touchpad scrolling issue on your Dell XPS 13 9380 should be a breeze. However, if you’re not confident in your tech skills, don’t hesitate to seek professional assistance to get your laptop working in perfect condition again.

Another important step to prevent touchpad scrolling issues is to avoid using your laptop in extreme temperatures or humid environments. High temperatures and humidity can cause damage to your touchpad and other internal components, leading to malfunctioning and scrolling issues.

Additionally, it’s recommended to use a protective case or sleeve for your Dell XPS 13 9380 when transporting it. This will prevent any accidental damage to the touchpad or other parts of the laptop, which can cause scrolling problems in the future.

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